Student Support Assistant

Allegany College   Cumberland, MD   Part-time     Education
Posted on February 3, 2024
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ALLEGANY COLLEGE OF MARYLAND OPENING   

The following position is currently open: Student Support Assistant 

EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Position Title: Student Support Assistant

Work Location: Cumberland Campus

Position Status: Part Time

Hours: 1250 hours annually or about 25 hours per week; afternoon and evening hours

Reports To: Student Support Coordinator and Operations Specialist

Education Required:

*Required:* High School Diploma or GED with a Mental Health First Aid® related certificate OR an associate degree in a related field (Human Services, Counseling, etc.). Knowledge/experience with identifying needs, offering immediate support, and/or making appropriate referrals to resources. Knowledge/experience with basic office technologies/ software, and data entry required. May be required to obtain training to drive ACM multi-passenger van to transport students to various programs/engagement activities.

*Preferred:* Associate's Degree Preferred (Human Services, Counseling, Social Work, Psychology, Sociology, Education, or related field). Current certificate in Mental Health First Aid ® or similar certification/training. Knowledge/experience with identifying needs, offering immediate support, and/or making appropriate referrals to resources. Experience with documentation, and experience with conflict resolution is a plus.

Classification: Professional Support Staff

Position Term: 12 months

Basic Statement of Responsibilities: The Student Support Assistant is a blended position whose primary function during the Fall and Spring semesters is student support with emphasis on after hours and some weekend availability to students – including “office hours” in specific high-population locations such as Willowbrook Woods and academic buildings for designated days/times. Secondary function during the Fall and Spring semesters is to team with other Student Affairs personnel on programs and engagement activities. The primary function during summer months will be managing Willowbrook Woods applications and contracts. This position will be based in the Student Affairs Office but will be mobile to meet with students and to offer programs at locations across campus, in on-campus housing, and other ACM sites. (NOTE: This position does not provide mental health counseling.)

Qualifications Minimum Requirement: High School Diploma or GED with a Mental Health First Aid® related certificate OR an associate degree in a related field (Human Services, Counseling, etc.) Knowledge/experience with identifying needs, offering immediate support, and/or making appropriate referrals to resources. Knowledge/experience with basic office technologies/ software, and data entry required.

Education, Experience, and Specialized Skills:

*Required:* High School Diploma or GED with a Mental Health First Aid® related certificate OR an associate degree in a related field (Human Services, Counseling, etc.). Knowledge/experience with identifying needs, offering immediate support, and/or making appropriate referrals to resources. Knowledge/experience with basic office technologies/ software, and data entry required. May be required to obtain training to drive ACM multi-passenger van to transport students to various programs/engagement activities.

*Preferred:* Associate's Degree Preferred (Human Services, Counseling, Social Work, Psychology, Sociology, Education, or related field). Current certificate in Mental Health First Aid ® or similar certification/training. Knowledge/experience with identifying needs, offering immediate support, and/or making appropriate referrals to resources. Experience with documentation, and experience with conflict resolution is a plus. Organizational Relationships * The Student Support Assistant is a member of the Student Affairs staff, reporting to the Student Support Coordinator & Operations Specialist. * This position does not directly supervise any other staff positions. * This position works directly with (and supports the work of) other positions in the unit including Residence Life and Student Life personnel. * This unit works closely with Security, Financial Aid, Admissions/Registration, Advising, Academic Access & Disability Resources, and other student service areas of the College as well as faculty and the College’s counseling partners. * This position communicates as needed with local and non-local community resources/agencies.

Primary Responsibilities/Essential Functions: *Student Support Services / Mental Health* * conduct an intake/screening for students in crisis, with a mental health need, or experiencing a personal problem/concern to determine the student’s need(s) * provide immediate assistance/support * provide appropriate information about mental health, College services, community services, and otherwise assist with urgent problem-solving * make referrals to mental health services (on and off-campus) e. encourage students to obtain personal counseling from a qualified mental health provider if such follow-up is therapeutically indicated * maintain current knowledge of services and resources * assist with management of the Student Counseling Program including distributing information, promoting services, and presenting educational programs * assist the Student Support Coordinator * participate in Ix3 Teams as needed *Programs and Student Engagement* * Collaborate with Student Support Coordinator and Student Life Director to organize educational and recreational programs for students on the main campus. * Collaborate with the Willowbrook Woods Area Coordinator to organize educational and recreational programs for students in Willowbrook Woods. * Collaborate with the Dean of Student & Legal Affairs to organize prevention/education efforts related to policy mandates such as Title IX. * Regularly interact with students in student-based settings to build connections and gather student perspectives to inform decisions related to programs and capturing student interest *Residence Life/Other Duties:* * Willowbrook Woods Applications and Contracts * Process Willowbrook Woods applications * Track each application’s progress with notifications to applicants, personnel * Offer housing contracts to approved applicants with notifications to personnel * Forward returned contracts to authorized staff to be executed. * Maintain records * Participate in College Committees * Participate in unit meetings, unit assessment and planning – including collecting/tracking data as needed and advancing goals/objectives * Other duties as assigned

Secondary Responsibilities: Knowledge, Skills, and Abilities: Knowledge/experience with identifying needs, offering immediate support, and/or making appropriate referrals to resources. Excellent communication (verbal & written), interpersonal, and collaborative skills. Ability to manage conflict and to be professional under stress. Ability to respond to unexpected and/or emotionally volatile situations with a reason and good judgment. Experience working with a widely diverse population. Ability to work independently. Excellent documentation skills. Detail oriented. Willingness to learn and frequently upgrade skills. Experience with or ability to learn Microsoft Word, Excel, Office 365, email, and database/data entry knowledge and/or experience required. Prior training and/or experience with higher education or other student populations a plus.

Working Conditions: Most of the job is indoors; occasional outdoor activity. Must be able to work evenings and periodic weekend hours. Travel may be required to other campuses, educational sites, off campus meetings, and training workshops and seminars. Occasional driving (including the college van) may be required. Physical Effort Required Some of the job is sedentary; light to medium work may be required for setting up student events, etc. Must be able to climb stairs to third floor apartments. *Other physical requirements include:* * Oral and Written Communications Skills * Repetitive Motion • Fingering * Visual Acuity * Mental Acuity * Grasping * Hearing * Speaking * Talking * Walking * Standing * Lifting * Climbing

Special Conditions for Eligibility EEO Statement: Allegany College of Maryland is committed to providing equal employment opportunity to its faculty, staff, and job applicants through non-discrimination in its employment practices including, but not necessarily limited to, recruitment, hiring, training, promotional opportunities, compensation, discipline, and termination. The college complies with all applicable equal opportunity requirements and county, state, and federal law regarding provision of equal employment opportunity.